Pay And Display Card Readers Problem

Most council-run car park machines not accepting cards

Most card readers at pay and display machines in council-run car parks in Swansea don’t work and can’t be repaired.

Council chiefs have looked into having them repaired them but have decided to wait until a new pay and display machine contract is signed following a tendering exercise.

The new system will include contactless payment.

There are 77 pay and display machines in council-run car parks in the city. All of them accept coins and 33 have card readers, but only 12 of the 33 work.

Cabinet member for environment and infrastructure management, Councillor Mark Thomas, said the manufacturer no longer repaired the card readers and the current five year-lease for the machines has expired.

The authority plans to replace all but two of the pay and display machines via a new contract once tender responses are assessed after August.
Cllr Thomas, in a written response to a councillor question, said another option could be to buy the pay and display machines and upgrade their capabilities.

“It is anticipated that all the machines will either be replaced or have the new card payment equipment installed by the end of the year,” said his response.

Car parks brought in a £3.1m surplus for the council in 2018-19, according to a draft statement of accounts, compared to a £2.7m surplus the previous year.

These surpluses are reinvested into council services.

A council spokesman said tenders are also in the pipeline for the “pay on foot” machines at the city’s multi-storey car parks and machines at park and ride sites.

Additional payment methods could include a new smartphone app.

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