Caer Las

It's always best to check what items each homeless charities need as storage can sometimes be tight.

Caer Las Donation List:

  • Grooming sets for men
  • Tooth brushes/pastes
  • New underwear male and female small/medium sizes
  • Toiletries
  • Slippers male and female
  • Protein bars-  ideal due to appetite issues and difficulties around eating
  • Toilet rolls 
  • Washing up liquid
  • Washing powder
  • Chocolates/biscuits
  • Arts and crafts materials e.g pens pencils paper paints and brushes craft kits
  • Old board games ( all pieces intact)
  • Mens Jeans (Size 30in - 34in)
  • Women's Jeans (Size 8 - 14)
  • Mens Jogging Bottoms (Small - X Large)
  • Womens Jogging Bottoms (Small - Large)
  • Mens Trainers / Boots (Size 8 - 11)
  • Womens Trainers / Boots (Size 4 - 8)
  • Mens Underwear (boxers) NEW (Size Small - X Large)
  • Womens Underwear NEW (Size 8 - 14)
  • Socks Mens and Womens (All sizes)
  • Mens Fleeces and Hoodies (Size Small - X Large)
  • Womens Fleeces and Hoodies (Size 8 - 14)
  • Warm scarves, gloves and hats 
  • Rucksacks and Holdalls 
  • Shower Gel
  • Shampoo
  • Wet Wipes
  • Towels
  • Deodorant 
  • Hairbrushes and Combs
  • Small packs of Tissues 
  • Sleeping Bags 
  • Warm blankets
  • Purses/wallets
  • small alarm clocks
  • calendars/diaries
  • Fleeces
  • Gloves

Caer Las Cymru, The Customs House, Cambrian Place, The Marina, Swansea, SA1 1RG 

Access Point

Case Study 1

D moved to Port Talbot from the north of England to get away from life of crime and Drug use. D/A has a history of Mental Health problems and is diagnosed with Paranoid Schizophrenia. He has spent most of his Adult life in prison. This has been his longest period of freedom he turned 18.

Routes moved D from an unsuitable property into a safe and secure private rented property. After 2 years there we managed to get D onto the Local Authority list and into a 2-bedroom L/A property.

Moved D into a property which is suitable and affordable. A place where he is able to manage his mental health on a daily basis without fear of vulnerability and exploitation. His home is out in the countryside which allows him the freedom to walk his dogs in the mountains without being disturbed and harassed. 

We have managed to secure D weekly benefit payments as opposed to the normal fortnightly payment most people get. This enables him to manage his money and not have to “go short” for any period of time.  

There has been a noticeable improvement in D’s mental health since moving out of town. He is far more calm and relaxed.

D’s only future plan is to remain in the lifestyle he has now achieved, free from drugs and violence, simply enjoying the quiet life and freedom he has in his new home.


Case Study 2

S was the victim Sexual abuse for a number of years by her adoptive Father. S eventually reported the crime to the police and was ostracized by the rest of the family as a result. She moved in with her Brother but this didn’t work out. S was homeless and sleeping in her car at time of presenting and “on the sick” from work

S has presented at Housing Options and Dewis. She has been classed as a Priority with Housing Options and several offers of accommodation had been made to her. However, due to her working hours she would be unable to afford the rent on any of the offers made. A lodging house was found for S which maintained her Priority Need status until a Social Let became available. S was allocated a Young Persons worker to support her with her tenancy issues.

S was put on the Nominations List for all Social lets and a property with LINC Cymru was offered. S viewed the property with her Young Persons worker and moved in a few days later. A grant was secured to help furnish the property. S was able to return to work and start to get some normality back in her life.     

S currently works as a kitchen assistant at a local restaurant. She is now looking to seek financial assistance from The Princes Trust Cymru to get a catering qualification to improve her chances of promotion in the restaurant industry. 

Case Study 3

W is a lady of Afro Caribbean origin in her early 50’s who migrated to Port Talbot after living for several years in a Hostel in Cardiff. W has diagnosed learning difficulties and Mental Health problems. She moved into a house of multiple occupancy in Port Talbot and almost immediately experienced both racial and domestic abuse from another tenant at the property. W presented at the Routes Project in Port Talbot and explained the difficulties she was facing at the property. During this period W was in very real danger of experiencing a major mental health crisis. Contact was immediately made with NPT Housing Options Team and through advocacy on W’s behalf from the Routes team, arrangements were made to move W out of the property and into interim accommodation the following day. W engaged well with staff there and after only a couple of weeks she secured her own self-contained flat in a small village close to Town. Staff at Routes supported W to apply for Grant Aid to furnish the property. W has started attending a basic skills course at the project every Friday morning and is building up her confidence and knowledge with the hope of starting a Health and Beauty course at Afan College in the new year.


Case Study 4

R is a lady in her fifties who has a long history of homelessness and substance misuse, she suffers from ongoing health issues and has been in a few supported living projects in the past which have failed due to her vulnerability to external influences. Due to her behaviour whilst drunk she has been made the subject of a court order which due to force of habit she continuously breaks, causing her to get arrested and sent to prison. On release R finds herself living back on the streets again often unwilling to accept support from anyone. Through co-operative working between the Outreach project, the Homelessness Nurse and the Wallich Clifford, R was found a hostel place where she has now been for a month, her substance misuse has since reduced and her health issues are starting to be addressed.

Case Study 5

C first came to Outreach in early 2014. C had become homeless due to a relationship breakdown with his family and a history of offending which made it difficult for him to access any form of housing. Outreach placed him on the Gateway to access supported accommodation in Swansea and referred him to The Swansea Night Shelter during the winter months. C stayed there without problems until he was returned to prison for further offences.

After prison release he was placed in the Emergency Bed on many occasions and also stayed at The Missionaries of Charity for a while until Outreach managed to get him a room in a hostel.

He was then moved on to St Leonards and stayed there until he was evicted due to tenancy issues.

C was then street homeless for a considerable length of time. He was provided with a sleeping bag and a tent as he was on the streets for a long time.

During this period of homelessness, C was still engaging daily with Outreach who were trying unsuccessfully to get him a place of his own due to his previous offending behaviour.

In late 2016 Outreach managed to get C a Private Rented flat of his own. C has recently moved in and is currently starting to furnish his flat with support from Outreach.

C still engages with support from Outreach and accesses Jan the homeless nurse at Access Point.


Case Study 6

D has been a client of Outreach on and off for the past 10 years.

D has had substance misuse problems and had many prison sentences during this time.

He has also been homeless for a number of years.

Outreach have managed to get D into most of the hostels in Swansea over the past 10 years but this always failed due to his substance misuse and offending behaviour.

D has also accessed the Swansea Night Shelter via the Outreach project during the winter and has been placed into B+B using winter provision funding.

In 2016 after his latest prison release Outreach supported D to access his benefits entitlement and put him onto the Gateway to access supported accommodation in Swansea. Through this he was given a room in a hostel in the summer.

This again was unsuccessful as his substance misuse problems spiralled out of control and he was evicted.

Outreach then referred him to the Abertawe Alcohol Drug Assessment Services and he is now on a prescription and doing well.

D was coming to Outreach on a daily basis for support with his housing, benefits and to see Jan the homeless nurse.

D was then given a tent and a sleeping bag and had been living on the streets of Swansea

for several months until Outreach managed to get him a Private Rented flat.

D is now looking to go to college to further his education and also comes to Outreach looking for work online .

Older Persons Accommodation


Case study 1


Name: Miss c         Age: 52 years                   

Situation and current needs: Alcoholism, Mental Health, Tenancy Management,

Personal History:

C had lived a chaotic lifestyle for a number of years, using drugs, alcohol and offending behaviour, this was as a way to cope with the loss of her child. She failed to manage her tenancy due to financial issues lost her job and became homeless.

C was staying at the Homeless Hostel who referred her into our project. She presented with a number of problems: - severe alcohol and drugs issues, depression, and on times challenging behaviour. She was at a point where independent living was not an option. C would go through periods of self neglect, unable to manage her finances and her general affairs.  

Support received:

C moved into Ty Betty Williams, our shared move on project for a period of time. Her circumstances stabilized through intensive support and the decision was made to move to a flat in St Matthews Court. This project received low level floating tenancy support. Unfortunately, due to the erratic nature of her addiction it became obvious that she could not manage that level of independent living. Her flat was in a poor state of repair, dirty with a build-up of rubbish. C moved to Sir John Morris House when it opened in 2011 and since then the positives have been tenfold. As a result of the ongoing support received, C is managing her tenancy well, she engages with support staff and will participate in resident’s meetings and activities. C keeps her flat in good order and to a high standard of cleanliness and has not re offended.

As a result of ongoing support, she has gone from strength to strength. C will still have periods of low mood and present in an agitated state but less frequently, and also she has greatly reduced her alcohol and drug intake. Recently she was supported to migrate from DLA to PIP which increased her monthly income. She has used this increase in a positive manner, clearing her service charge arrears and buying clothes for herself and furnishings for the flat.   

Outcomes achieved:

Managing money: Benefits maximised to include migration to PIP.

Managing accommodation: Cleared service charge arrears and maintaining regular payment, reporting maintenance concerns and keeping flat in good order.

Engaged in Voluntary Work: Since being at our project she has studied and gained an OCN in both gardening and cooking, volunteered with the  Eden Project and was part of a team that built a garden for the Chelsea Flower show which won a Silver award. Also, volunteered with the local Community Farm Project.

Mentally healthy: Engaged with GP and taking medication on regular basis.


The following undesirable and costly outcomes have been prevented:

  • further evictions
  • Alcohol intake stabilised
  • No offending behaviour

Future plans: She understands that she needs to maintain engagement with staff, health services and to continue to work towards abstinence from substances.


For more information on other homeless charities in the area click HERE  

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