The Wallich

So who are The Wallich?

We are a team of more than 400 dedicated people who strive to make life better for those who are experiencing homelessness.

We have been providing accommodation and support services for homeless people since 1978, starting with a 20-bed hostel in Cardiff and expanding to a multi-project agency working in mostly all Local Authorities in Wales. We specialise in providing services for people with multiple, complex needs; people who, because of their high support needs, are often excluded from other services and have difficulty in accessing accommodation. The range of services The Wallich offers is as diverse as the client group we work with and the underlying aim is to ensure all people have access to support appropriate to their needs. Long term solutions, rather than short term fixes, are developed in partnership with the client.

Over 30 years’ experience of working with vulnerable people have resulted in working practices which have evolved into a unique and effective way of working with clients.

Swansea Rough Sleepers Intervention Team provides an outreach service for street homeless people.

The team delivers humanitarian aid, support and advice to people that are sleeping rough or are vulnerably housed within Swansea.

Experienced staff support clients by providing humanitarian aid in the form of breakfast, hot drinks, sleeping bags, warm clothing, toiletries and help in locating further local provision throughout the day and evening. We also help to meet current needs by offering a wide range of advice and by facilitating access to the most appropriate, relevant and often specialist services. This will include housing advice, referrals to supported accommodation, benefit advice, referrals for all types of healthcare and referrals to substance misuse centres.

More information

For more information about the project, or to request referral information, please contact us:

The Wallich
Swansea RSIT
Access Point
The Strand

01792 464189

If you want to organise your OWN Shoebox Appeal for the homeless The Wallich have lots of information that can help you.

Contact your local project…

To donate items through The Wallich, please contact a project in your local area to find out what they need and to check that they are able to accept your donation – visit the Our Projects page for contact details.

We have projects right across Wales delivering services that meet the needs of local communities. They vary in terms of the number and type of people they support. Whilst we do have storage space at many of our projects, we are often overwhelmed with donations at this time of year which can mean our space can fill up or run out pretty quickly – so it’s best to check before you start a collection.

In most circumstances, donations will need to be delivered but other arrangements may be made locally, at the discretion of the project manager.

Plan your donation…

Here are some top tips and things you’ll need to consider if you are planning to collect or donate shoeboxes, rucksacks, food or clothing for homeless people.


This type of donation would be most welcomed by our rough sleepers’ outreach teams.  Toiletries (wet wipes, shampoo, deodorant, toothpaste), combs/brushes, chocolate bars, socks and gloves would be very useful.  The teams are also able to make use of sleeping bags, roll mats and torches.  Duvets cannot be accepted.


The items needed most are hats, coats, hoodies, gloves and socks.  We do accept underwear but only if it is brand new – please do not donate used underwear as we will not pass it on.  Some projects may be able to accept other items; your local project will be able to advise you what they can make best use of at the current time.


Gifts are always welcome and please do label them if they are more suitable for men, women or children specifically.  Most of our projects support only adults but the Youth and Family projects listed in our directory support children too.  The adults we support may indeed struggle to provide  gifts for their children so we can use kids’ gifts in this way too.

Please note that we cannot accept donations containing alcohol as these would be unsuitable for some of the people we support.


Non-perishable foods that do not require much preparation are best, particularly for rough sleepers without access to facilities.  Our hostels and nightshelters may be able to accept other types of foods but this will depend on the storage and facilities available to them.

We can sometimes accept large quantities of food or fresh food that is near its use-by date, but as it will not always be possible for us to use such donations in time we must occasionally turn them down.  For projects where meals are provided, we need to ensure that we can always provide those meals – so we have long-term arrangements in place to make this happen.

A couple of things to consider…

Please remember that not all of the people we support are currently sleeping on the streets.

Whilst many of the people we support have slept rough in the past, or are currently sleeping rough, our mission is to get people off the streets and into accommodation as quickly as possible. Sleeping rough is extremely dangerous, particularly during the winter. People are not only exposed to the harsh weather but are also vulnerable to abuse, attack and exploitation.

The people we support may remain in accommodation with us for anywhere between 2 months and 18 months. This may be due to requiring ongoing support or due to a shortage of available accommodation that they can to move onto. Whilst they cannot afford luxuries, they will have at least some basic provisions of food and clothing, so toiletries and gift sets are most welcome.

Logistics and social media

If you are asking friends and family to donate to an appeal, do think about how you’ll store and transport the donations.  Appeals on social media have ‘gone viral’ in the past which is great – but this level of appeal will need some planning!

Finally, a box of similar items (e.g. a box of toothpaste or a box of cereal bars) is just as useful as a mixed shoebox, particularly if the supplies run into the new year – people can quickly access what they need, when they need it.

For more information on other homeless charities in the area click HERE

Sign up to The Cold Truth Sleep Out taking place on Feb 20th 2020 HERE >>>

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